Shipping Policy
Shipping Policy
Thank you for shopping with us! Please read our shipping policy carefully so you know what to expect after placing your order.
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your tracking information once your order has shipped.
Shipping Times
Once dispatched, orders typically arrive within 5–12 business days, depending on your location and local postal conditions. Please note that delivery times are estimates and may vary due to factors outside our control, such as customs clearance, carrier delays, or peak seasons.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
Customs & Duties
Some orders may be subject to customs inspections or import duties depending on your country. These charges, if applicable, are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.
Lost or Delayed Orders
If your order has not arrived within 20 business days of your expected delivery window, please contact us and we will investigate the matter promptly. We are committed to making sure every customer receives their order.
Returns/Refunds
If your item has a quality issue or your order is lost by customs due to reasons outside your control, we'll provide a full refund or send a replacement at no additional cost. Returns/refunds not accepted if the customer does not like the product, the product does not fit, or customer provided the incorrect shipping address.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our support team at moissanceshop@gmail.com. We're happy to help!